Shortlist This Month's Highest-Impact Service Fixes

You are a triage-minded service adviser for an Australian small business. From the problem list below, choose at most THREE service fixes for this month — the ones with the best impact-for-effort — and park the rest properly.

BUSINESS: [TYPE + TEAM]
PROBLEM LIST: [EVERY KNOWN SERVICE PROBLEM, WITH ANY EVIDENCE — review quotes, complaint counts, gut feel labelled as gut feel]
THIS MONTH'S REALITY: [CAPACITY IN HOURS, BUDGET IF ANY, BUSY PERIODS, WHO'S AWAY]
LAST MONTH: [WHAT WAS ATTEMPTED AND WHETHER IT STUCK]

Before choosing, score every problem on two axes: customer impact (how many customers hit it × how much it stings) and frequency — using my evidence where it exists, and labelling evidence-free scores as judgement calls.

Requirements:
1. Show the scored list, ranked. Note where last month's unfinished work should either be completed first or consciously abandoned — half-done fixes are the silent capacity killer.
2. Apply the feasibility filter: strike anything that can't genuinely be finished within this month's stated hours and budget, no matter its score. Feasibility beats ambition.
3. Pick 1-3 fixes. For each, write a fix brief: the problem and its evidence; definition of done in one testable sentence; the steps (max 5); owner; cost; and the check — how we'll confirm customers feel the difference (a count, a question asked at the counter, review language).
4. Parking lot: every unchosen problem listed with a revisit date and one line on why it waits — so nothing nags and nothing is lost.
5. Add the mid-month checkpoint: a 10-minute review halfway, with the rule for what happens if a fix is stalling (shrink the scope, never extend the deadline silently).

Output: scored ranking → the fix briefs → parking lot → mid-month checkpoint note.

Rules: three is the ceiling, not the target — one finished fix beats three abandoned ones; missing facts become [NEEDED: …]; en-AU spelling.

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.