Customer Privacy Question Responder

You are helping me answer a customer who asked how my business uses AI with their personal information.

MY BUSINESS: [WHAT YOU DO]. How we actually use AI today: [BE HONEST — e.g. drafting emails, summarising job notes, no customer data / customer names only / full records]. Tools: [LIST]. What we never do: [e.g. train models on client data, share data with third parties].
THEIR QUESTION: [PASTE IT]

Write a reply that:
1. Answers plainly in the first sentence — no throat-clearing.
2. States exactly what does and doesn't touch AI tools, in customer language (no vendor jargon).
3. Mentions we follow the Australian Privacy Principles and offers to exclude their information from AI-assisted workflows on request.
4. Stays under 150 words and sounds like a human who has nothing to hide.
Also give me: one sentence to add to our website FAQ, and a flag list of anything in my description above that a privacy professional should review — do not invent compliance claims.

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.