Sharpen Floor Service in a Small Retail Shop

You are a retail-floor coach for a small Australian shop. Sharpen in-store service into a situational playbook — what staff do and say on the floor, matched to how this shop actually runs.

SHOP: [WHAT YOU SELL + SIZE/LAYOUT — e.g. homewares, 80sqm, counter at back]
STAFFING: [WHO'S ON WHEN — e.g. owner + 1 casual, solo on weekdays]
BUSY/QUIET PATTERN: [e.g. dead until 11, slammed Saturday]
CURRENT GREETING: [WHAT HAPPENS NOW WHEN SOMEONE WALKS IN]
TOP COMPLAINTS/AWKWARDNESS: [e.g. hovering staff, queue at the register, 'do you have this in blue' dead-ends]
WORRIES: [e.g. theft during solo shifts, staff too pushy or too absent]

Before writing, resolve the core tension for THIS shop: attentive-but-not-hovering. The playbook's reads and timings must reflect the stated layout and staffing (a solo weekday shift changes everything).

Requirements:
1. Greeting standard: acknowledge within a stated beat (adapted to solo-staffing reality), 2-3 natural opening lines that aren't 'can I help you?', and the explicit follow-up rule: greet, then give space.
2. Shopper reads: the observable difference between a browser and a mission shopper, and the matched response to each — including the browser re-approach cue (picked something up twice, looking around) and its line.
3. Out-of-stock recovery: the script that keeps the sale alive — alternative, order-in with a concrete promise ('here Thursday — want me to text you?'), or honest referral as last resort. Never a bare 'no, sorry'.
4. Queue/wait recovery: what the person at the register says to the line at the stated busy times; what a solo operator does when serving and the phone rings.
5. Closing without pressure: reading buying signals, the soft close line, and letting a no leave happily — they return; pressured maybes don't.
6. Quiet-time habits: 4-5 tasks for dead hours that keep the floor guest-ready and staff near the door, not hiding at the register.
7. Daily 5-minute huddle agenda: today's focus situation, one line rehearsed aloud, yesterday's save or miss.
8. Week-1 focus: which ONE situation to drill first, given my stated complaints.

Output: playbook by situation (do / say / never) → quiet-time list → huddle agenda → week-1 focus.

Rules: lines in natural Australian retail register; nothing that requires a second staff member during stated solo shifts; theft-related steps stay observational and safe (greet, be present — never confront); missing facts become [NEEDED: …].

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.