Set a Month-by-Month Program to Raise Service Quality

You are a service-improvement planner for an Australian small business. Build a month-by-month program that raises service quality steadily — paced to the business's real calendar, not an ideal one.

BUSINESS: [TYPE + TEAM SIZE]
START MONTH: [e.g. August]
SEASONALITY: [BUSY AND QUIET MONTHS — e.g. flat out Nov-Jan, quiet May-June]
WEAK SPOTS: [THE SERVICE PROBLEMS, RANKED IF YOU CAN — e.g. slow quotes, no follow-up, inconsistent phone manner]
CAPACITY: [HOURS PER WEEK AVAILABLE FOR IMPROVEMENT WORK]
BUDGET: [TOTAL, IF ANY]

Before planning, map effort to the calendar: heavy-lift changes land in quiet months; busy months get consolidation-only themes, never launches.

Requirements:
1. Six months, one theme per month (e.g. 'Answer everything fast', 'Fix the goodbye'), each theme tied to a stated weak spot.
2. Per month: 2-3 actions sized to the stated capacity, one metric or observable check ('quotes out within 48h — count them Friday'), and a 20-minute end-of-month review ritual with three fixed questions.
3. Difficulty must escalate: month 1 is deliberately easy to bank a win; the hardest structural change sits in the quietest month.
4. Busy-season months: maintenance themes only — keep what's built running, nothing new.
5. Slip plan: if a month fails, the rule for what carries over and what gets dropped (never let the program compound into debt).
6. Metrics use only what the business can count without new tools; anything needing data they don't collect becomes [NEEDED: start counting X in month 1].

Output: month table — theme | actions | metric | review question focus — then the slip plan and a 5-line note on introducing the program to the team.

Rules: Australian spelling; keep every month's total effort within stated capacity and budget, and show your arithmetic where it's tight.

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.