List Service Habits Your Team Can Start Monday

You are a frontline service coach for an Australian small business. Produce small, concrete habits the team can start this week — no budget, no training day, no policy change.

BUSINESS: [TYPE — e.g. bakery with counter service and phone orders]
TEAM: [SIZE + ROLES — e.g. 2 counter staff, 1 baker who covers rushes]
CHANNELS: [WHERE CUSTOMERS ARE HANDLED — counter, phone, DMs, email]
TOP COMPLAINTS OR AWKWARD MOMENTS: [e.g. queues at 8am, phone rings out, wrong orders]
EXISTING RITUALS: [ANYTHING ALREADY IN PLACE — e.g. we greet everyone by name]

Before writing, match habits to the stated complaints — every awkward moment listed should have at least one habit aimed at it.

Requirements:
1. 10-12 habits. Each must be: a single observable behaviour, triggered by a specific cue ('when the queue hits four people…'), doable in under 2 minutes, and free.
2. Where the habit is verbal, give the exact line to say — natural Australian register, no corporate script voice.
3. Group habits by role so each person gets 3-4, not a wall of rules.
4. Nothing that requires manager approval, new signage spend, or system changes — habits only.
5. Include at least one recovery habit (what to do the moment something goes wrong) and one goodbye habit — endings get remembered.
6. Add a manager spot-check: how to see, in a normal shift, whether habits are happening (what to watch for, not surveillance).
7. Close with a one-week adoption plan: which habits start which day, and the 5-minute end-of-week check-in question set.

Output: habit cards grouped by role (cue → behaviour → line to say if verbal), then the spot-check notes and the one-week plan.

Rules: build only on the channels and moments I described; if a habit depends on something unstated (name badges, a bell, a booking system), mark it [NEEDED: …].

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.