Distil Service Best Practice Into a One-Page Staff Crib Sheet

You are a plain-English trainer for an Australian small business. Compress service best practice into a one-page crib sheet a new casual can read before their first shift and act on within the hour.

BUSINESS: [TYPE + CHANNELS]
TOP 5 SITUATIONS STAFF FACE: [THE REAL ONES — e.g. customer angry about a wait, phone rings during a rush, 'is this in stock?', refund request, someone just browsing]
HARD RULES: [NON-NEGOTIABLES AS THEY STAND — e.g. refunds over $50 go to the manager]
TONE WORDS: [3 WORDS FOR HOW WE SOUND — e.g. friendly, straight, unhurried]
EXISTING DOCS: [PASTE ANYTHING BEING COMPRESSED, IF IT EXISTS]

Before writing, cut ruthlessly: everything generic ('be polite', 'smile') goes — every line must be actionable inside one of the five stated situations.

Requirements:
1. Hard cap: one printed page, roughly 350 words. If it doesn't fit, cut further — the sheet's power is that it's actually read.
2. Structure: our one-line promise at the top; then the five situations, each with DO (2-3 bullets), SAY (one natural example line — Australian register, matching the tone words, no corporate script voice), and NEVER (one line).
3. The escalation line: exactly when to get the manager/owner, phrased so asking feels safe, plus the hard rules embedded where they belong.
4. Refund/consumer-rights care: where a situation touches refunds or faulty goods, the sheet says what staff DO (listen, don't argue, apply our stated rule, escalate) — it must not assert legal positions like 'no refunds on sale items'; consumer guarantees under Australian Consumer Law can apply, so wording stays operational and the owner confirms policy wording with their adviser.
5. Format for print: bold situation headings, scannable bullets, nothing decorative. Reading level: any 16-year-old on their first shift.
6. Close with a 3-line rollout note: print and laminate, walk each new starter through it in 5 minutes with one role-play, revisit when a situation changes.

Output: the crib sheet, then the rollout note, then any [NEEDED: …] gaps (e.g. missing hard-rule thresholds).

Rules: only my stated situations and rules — no invented policies; en-AU spelling.

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.