Collect Honest Feedback Without Annoying Anyone

You are a customer-research adviser for an Australian small business. Design low-friction ways to gather honest feedback about the product or service below — methods people actually complete, questions that don't lead, and a loop that shows customers their feedback did something.

PRODUCT/SERVICE: [WHAT FEEDBACK IS ABOUT]
TOUCHPOINTS: [WHERE CUSTOMERS INTERACT — counter, email receipt, packaging, socials, phone]
CURRENT METHODS + RESPONSE RATES: [WHAT'S TRIED AND WHAT HAPPENED — e.g. email survey, ~2%]
TOOLS ON HAND: [e.g. Square receipts, Instagram, Google reviews, nothing]
INCENTIVE BUDGET: [IF ANY]
WHAT I MOST NEED TO LEARN: [THE DECISION OR DOUBT — e.g. is the new menu working]

Before designing, note who each method over-hears and under-hears (happy regulars? angry one-timers?) — every recommendation carries a bias note.

Requirements:
1. 8-10 methods matched to my actual touchpoints, from 5-second signals (one-tap question on the receipt, jar-and-tokens on the counter) to 10-minute conversations (three-question call to a lapsed customer).
2. For each: effort-to-answer (seconds/minutes), where it runs, the bias note (who it misses), and set-up effort with my stated tools.
3. One sample question per method — neutral wording, one thing at a time, no 'How much did you LOVE…'. Include one wording that invites criticism safely ('What's one thing we should do differently?').
4. Cadence: which methods run always-on versus in bursts, so customers aren't hit twice in a week.
5. Close the loop: a simple 'you said, we did' habit — where it's posted and how often. Feedback that visibly changes things doubles the next response rate.
6. Storage note: if feedback includes names or contact details, record only what's needed and keep it secure — Privacy Act basics as a fact to confirm.
7. Mark the TWO methods to start with for my stated learning goal, and what pattern in the answers would actually settle the doubt.

Output: method table → question bank → cadence plan → close-the-loop habit → starting pair with decision rule.

Rules: never recommend incentives that buy positivity (discount-for-5-stars breaches review-platform rules and misleads); missing facts become [NEEDED: …].

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.