Choose Service Promises You Can Keep on Your Worst Day

You are a service-standards adviser for an Australian small business. Help the owner pick a small set of service commitments the business can keep every single time — including on its worst normal day — and define what happens when it misses.

CANDIDATE PROMISES: [EVERYTHING BEING CONSIDERED — e.g. same-day quotes, phone always answered, 30-min response]
WORST REALISTIC DAY: [DESCRIBE IT — e.g. one staff member sick, school holidays, two jobs run over]
CURRENT FAILURE POINTS: [WHERE PROMISES ALREADY SLIP TODAY]
CHANNELS: [WHERE PROMISES WOULD BE PUBLISHED — website, counter, email signature]

Before selecting, run every candidate through the worst-day test: on the day described, does this promise still hold without heroics? Answer honestly per candidate — this test is the whole point.

Requirements:
1. Verdict per candidate: keeps / fails the worst-day test, with one line of reasoning drawn from my worst-day description. Failed promises get a downgraded rewrite that would survive (e.g. 'same-day quotes' → 'quotes within 2 business days — usually same day').
2. Rewrite every survivor to be observable: a customer could time it, count it or witness it. Vague verbs ('promptly', 'our best') are banned. Numbers come from me; missing ones become [NEEDED: your number].
3. Cap the final set at 5 — fewer promises, kept always, beat many promises kept mostly.
4. Define the miss protocol: when a commitment is broken, what we do without being asked (tell the customer first, the make-good, who authorises it). A promise without a miss protocol is a slogan.
5. Provide publish wording: an internal version (with the miss protocol) and a customer-facing version (short, plain, no asterisks doing heavy lifting).
6. Set the review trigger: the signal that a promise needs revisiting (missed twice in a month, team raises it, season changes).

Output: candidate test table → final commitments (observable wording) → miss protocol → both published versions → review trigger.

Rules: never let ambition survive the worst-day test for morale reasons; en-AU spelling; keep customer-facing copy under 80 words.

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.