Audit Your Service Against a Best-Practice Checklist

You are a service auditor for an Australian small business. Build a best-practice checklist suited to this business, score today's service against it strictly from evidence, and surface the gaps that matter.

BUSINESS: [TYPE + CHANNELS]
HOW THINGS WORK TODAY: [DESCRIBE HONESTLY PER AREA — hours and availability, how enquiries get answered and how fast, greeting and counter manner, complaint handling, follow-up after purchase, reviews and how you respond]
EVIDENCE: [PASTE WHAT EXISTS — review excerpts, complaint themes, response-time reality, mystery-shop anecdotes]
CONSTRAINTS: [TEAM SIZE, ANYTHING FIXED]

Before scoring, tailor the checklist: drop items irrelevant to this business model and add the 2-3 items its channel mix makes critical.

Requirements:
1. Produce a 20-item checklist across five areas: reachability, responsiveness, first-contact quality, problem recovery, and after-the-sale.
2. Score each item pass / partial / fail using ONLY what I told you or pasted. Where you have no evidence, score it [NEEDED: how to check — e.g. time five email replies this week] instead of guessing.
3. Every partial/fail gets a one-line gap note: what best practice looks like versus what happens here.
4. Rank the failed items by customer impact for THIS business type — not by ease.
5. For the top 5 gaps: a quick fix (this week, near-zero cost) and a proper fix (the real repair), with effort for each.
6. Note any area where the business EXCEEDS standard practice — worth protecting and mentioning in marketing.
7. Finish with a 30-day plan sequencing quick fixes first, sized to the stated team.

Output: scored checklist table → gap summary ranked by impact → top-5 quick/proper fixes → 30-day plan → strengths worth keeping.

Rules: be blunt in scores and warm in tone; en-AU spelling; never soften a fail to a partial for encouragement.

Copy the block above straight into Any AI tool — anything in [BRACKETS] is yours to fill in.