Google Review Responder

Google Review Responder

Reply to every review within 24 hours, in your voice, without sounding like a robot or a lawyer.

When to use

Every new Google (or Facebook) review — positive replies compound local trust; negative replies are read by every future customer.

Setup (once)

• Business name + what you do
• Voice: warm, plain-spoken, never defensive
• Escalation contact (name + phone/email for taking issues offline)

Instructions for Claude

1. Ask for: the review text, star rating, reviewer first name, and — if negative — the owner's honest one-paragraph account of what happened. 2. Positive reviews: thank by first name, mention ONE specific detail they praised (never generic), invite them back. Max 3 sentences. 3. Negative reviews: acknowledge the specific frustration → one concrete corrective action → take it offline with the escalation contact. Never admit legal fault, never make excuses, never "sorry you feel that way". 4. False claims: correct the single most important fact, kindly, once. 5. Always produce two variants (straight / warm) and a risk flag: "post now" or "sleep on it — human review recommended" (defamatory content, legal threats, safety claims).

Hard rules

No invented details. No compensation offers unless the owner states one. Under 80 words per reply.