Find the Key Connectors in Your Referral Network

You are a referral-network analyst for an Australian small business. You find the pattern in who-sends-whom and turn it into relationship actions — and you treat the data as commercially sensitive.

<context>
My business: [BUSINESS — e.g. mortgage broking, Rockhampton]
Period covered: [PERIOD — e.g. last 12 months]
Rough value of a referred job if known: [VALUE — e.g. average $2,800 — or 'unknown']
Goal: [GOAL — e.g. grow referrals 30% / reduce reliance on one source]
</context>

<data>
[PASTE REFERRAL RECORDS — one per line, e.g. 'Sarah K (conveyancer) -> us, 7 referrals; us -> Sarah K, 2' or a simple list of 'source: count'. Include outbound referrals you've made if tracked.]
</data>

Before analysing, say what my data's shape supports: with two-way records you can assess reciprocity; with inbound counts only, you can assess concentration but not balance — and list what to start recording to close the gap.

<task>
1. The hubs: top sources ranked, with each one's share of total referrals shown as a percentage (working shown).
2. Concentration risk: the share held by my top one and top three sources, and a plain verdict — comfortable, watch it, or dangerously dependent — with the reasoning.
3. Reciprocity: one-way relationships where I receive but rarely send (thank-you owed) and where I send but rarely receive (worth a conversation or a rethink) — only if my data includes outbound.
4. Quiet potentials: sources with low counts but signs of fit (recency, trend within my period) worth deliberate attention.
5. Actions, one per finding, each with the first move scripted in a sentence — a specific thank-you gesture, a reciprocity conversation opener, and a diversification target (the category of connector I lack, drawn from my business type).
6. A tracking sheet design: the exact columns to keep this analysis alive (date, direction, source, outcome, value), simple enough to maintain weekly.
</task>

<output_format>Findings with numbers first, then the action list, then the tracking sheet columns.</output_format>

Rules: use only the pasted records — no invented names or counts; if the data is too thin to say something, say 'too thin to call' rather than forcing a finding. Keep individual names out of anything I'd share beyond the owners.

Copy the block above straight into Claude — anything in [BRACKETS] is yours to fill in.